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Action 18 in Germany flag Germany

Member States will ensure that a ‘second generation’ of points of single contact will function as fully fledged eGovernment centres beyond the requirements and areas covered by the Services Directive.

Indicator Status Evidence
Does the Point of Single Contact cover all the services foreseen in the Service Directive? Yes Please see: The German Laender, within their competence, have set up PSC portals and physical PSC offices in accordance with the provisions of the Service Directive. The German PSCs can be used for all activities and procedures covered by the Service Directive.
Can all the administrative processes be done through the Point of Single Contact? Yes Please see: ( The mandatory part of the German PSC portfolio is geared to the obligations of the Service Directive. Each PSC, however, is free to go beyond these obligations and bring additional features.
Does the PSC facilitate cross-border provision of services? Yes Please see: The German PSCs play an important role in fostering cross-border provision of services, especially in border regions. German PSC statistics show that the number of requests by foreign companies willing to offer services cross-border is increasing steadily.