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Action 2 in Italy flag Italy

Member States will develop personalised online services, including functions such as monitoring the progress of transactions with public administrations.

Indicator Status Evidence
Have you developed any personalised services? Yes Personalised online services are provided by central and local bodies, including the social security agency ( and the revenue agency ( The informative portal provides a centralised, friendly access to all of online services (
Are those personalised services available via multiple channels? Yes The major example is the national portal for the main services delivering services via multiple channels, including Internet, TV, telephone and mobile devices, and accessibility, is already ongoing the review of the Ministerial Decree implementing the Stanca Law (Law 4/2004) to ensure accessibility criteria.