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Action 18 in Netherlands flag Netherlands

Member States will ensure that a ‘second generation’ of points of single contact will function as fully fledged eGovernment centres beyond the requirements and areas covered by the Services Directive.

Indicator Status Evidence
Does the Point of Single Contact cover all the services foreseen in the Service Directive? Yes The Dutch PSC itself does cover all the services foreseen in the Service Directive. All competent authorities are connected, but some services are still difficult to access and only accessible in Dutch.
Can all the administrative processes be done through the Point of Single Contact? Yes Basically this is the case, all competent authorities are connected but not all connected municipalities are as far advanced with the accessibility of the services.
Does the PSC facilitate cross-border provision of services? Yes