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Action 18 in Poland flag Poland

Member States will ensure that a ‘second generation’ of points of single contact will function as fully fledged eGovernment centres beyond the requirements and areas covered by the Services Directive.

Indicator Status Evidence
Does the Point of Single Contact cover all the services foreseen in the Service Directive? Yes PSC opened 28 December 2009, is integrated with Electronic Platform of Public Administration Services (ePUAP) with single sign-on, portal goes beyond the minimum requirements of the Services Directive and also offers information on tax requirements and social security-related requirements a business has to fulfil (
Can all the administrative processes be done through the Point of Single Contact? No The project UEPA plans to integrate 570 administrative procedures(project funded by ESF)
Does the PSC facilitate cross-border provision of services? Yes Online completion of procedures facilited for foreigners as eSignature was complemented by a trusted profile (that has still to be certified by local administration body), the portal has an automated translation tool