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Action 18 in Estonia flag Estonia

Member States will ensure that a ‘second generation’ of points of single contact will function as fully fledged eGovernment centres beyond the requirements and areas covered by the Services Directive.

Indicator Status Evidence
Does the Point of Single Contact cover all the services foreseen in the Service Directive? Yes See: (Estonian Government, 2012) and (Study on the Points of Single Contact - Estonian Country Report, 2012)
Can all the administrative processes be done through the Point of Single Contact? Yes Client can find information about all authorities via citizen portal ( and they can also move on to authorities which they need homepage or self-service portal and use services they need. It is important that service users could find and use public services using interoperabilty principle. This means that it is not important to have one huge self-service portal but to link different self-service portals with state portal and between different portals. Additional to that most popular services are developed and provided in one-stop shop (, more than 150 services). The study from 2011: Full case handling online is not yet possible for all procedures (29% of procedures cannot be done online) as stated in However, this is being addressed by the "General Code of Economic Activities Act, 2011" (Code of the General Law on Economic Activities, 2011) which will enter into force 1 July 2014. This target is achieved now.
Does the PSC facilitate cross-border provision of services? Yes See: (Study on the Points of Single Contact - Estonian Country Report, 2012)