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Member States


Portugal flag Portugal

Portugal experienced on of the largest increases in the percentage of citizens using eGovernment services (from 26% in 2010 to 43% in 2015) nevertheless still below the EU28 average (46%). Portugal showed also on of the largest increases in the percentage of businesses using online public services (17 pp to 92% in 2013), ending above the EU28 average (88%).

Ministry in charge of eGovernment Ministry/Department: AMA – Agency for the Administrative Modernization

Downloadable latest eGov action plan:

Action 2: Member States will develop personalised online services, including functions such as monitoring the progress of transactions with public administrations.

Action 5: Member States will agree on a common set of PSI re-use indicators.

Action 9: The Commission and Member States will set common voluntary transparency targets and exchange available experiences.

Action 10: Member States and the Commission will provide online access to information on government laws and regulations, policies and finance.

Action 11: In accordance with Data Protection Directive 95/46/EC, Member States will enable citizens to have electronic access to those personal data that are held on them when available electronically and will inform them electronically whenever such data are being processed by automatic means, in a simple and unambiguous manner.

Action 14: Member States, the Commission and other representative institutions such as parliaments should develop services that involve stakeholders in public debates and decision-making processes building on pilots and demonstration.